52889-Amir

Summary/Objective:
Amir Sakr is an experienced IT Support Specialist with a demonstrated history of successfully resolving complex configuration issues, system failures, and network downtime. He has a track record of exceeding performance expectations by delivering IT service excellence and improving customer satisfaction.

Work Experience:
Amir has worked in various IT support roles, including positions at Pretty House CO, WYN CO, and Masr Group. His responsibilities include providing IT support, troubleshooting technical issues, and improving customer service.

Educational Background:
Amir holds a Full Stack Diploma from the Russian Institute and a Bachelor's degree from the Faculty of Commerce, Banha University.

Skills:
Amir's technical skills include proficiency in operating systems (Windows, Windows Server, Kali Linux), ERP systems (Odoo, Microsoft Dynamics), network infrastructure (switches, routers), CCTV systems, telephony systems (PPX, VOIP), printers, and fingerprint systems.

Achievements/Awards:
Amir has achieved various certifications and completed courses in IT fundamentals, network security, ethical hacking, and cloud infrastructure.

Career Progression:
Amir's career progression shows advancement from IT Help Desk roles to IT Support Specialist positions, indicating growing expertise and responsibilities over time.

Consistency and Accuracy:
The CV appears consistent and accurate in presenting Amir's work experience, education, skills, and certifications.

Strengths:
Amir demonstrates strengths in technical troubleshooting, system administration, network infrastructure management, and remote support. His dedication to continuous learning and professional development is evident through his pursuit of certifications and completion of relevant courses.

Areas for Improvement:
While the CV provides comprehensive details of Amir's technical skills and qualifications, it could benefit from including specific achievements or projects to highlight his contributions and impact in previous roles.

Soft Skills:
Soft skills demonstrated by Amir include proficiency in Arabic and English, which enhance his ability to communicate effectively with clients and colleagues.

Professional Summary:
Amir Sakr is a highly skilled IT Support Specialist with over 7 years of experience in resolving complex technical issues and providing exceptional IT service. With expertise in software and hardware troubleshooting, network administration, and CCTV systems, Amir has consistently delivered results that exceed expectations. His commitment to continuous learning is reflected in his pursuit of certifications and completion of relevant courses. Amir's proficiency in Arabic and English enhances his ability to effectively communicate with clients and colleagues. With a solid educational background and extensive hands-on experience, Amir is well-equipped to excel in any IT support role.