55575-Yomna

Summary/Objective:
Yomna Samir Shahin is a dedicated professional with experience in customer care, business support, HR recruitment, and marketing. Seeking opportunities to leverage skills in communication, problem-solving, and creative thinking for organizational success and personal growth.

Work Experience:

Concentrix Door Dash (September 2023 – Present)

Customer Care Advisor
Etisalat UAE EGS (May 2023 – September 2023)

Business Customer Care Agent
Mavens Consulting Freelancing & Norma Global Solutions Freelancing (September 2022 – September 2023)

HR Recruiter
Capital Point for Real Estate (July 2022 – December 2022)

Marketing Specialist
Misr for Central Clearing, Depository and Registry (MCDR) (August 2019)

Internship
Attijariwafa Bank Egypt (July 2019)

Internship
Educational Background:

M.Sc. in Marketing from Ain Shams University (Nov. 2022 - Present)
Bachelor of Business (Credit Hours System) - Marketing from Ain Shams University (Sept. 2018 - July 2022) GPA: 3.65
Skills:

Interpersonal skills: Social confidence, good communication, persuasive style, creative thinking, teamwork.
Languages: Fluent in English, basic command of French, native Arabic.
Computer skills: Microsoft Word, Excel, PowerPoint (advanced).
Achievements/Awards: (Not provided in the given information)

Publications/Presentations: (Not provided in the given information)

Professional Memberships/Affiliations: (Not provided in the given information)

Career Progression:
Yomna has progressed from internships in banking and finance to roles in customer care, HR recruitment, and marketing, showcasing a diverse skill set and adaptability in various work environments.

Consistency and Accuracy:
Demonstrated consistency in handling customer inquiries, ensuring satisfaction, conducting market research, and executing marketing strategies with accuracy and attention to detail.

Strengths:

Strong interpersonal and communication skills.
Creative thinking and problem-solving abilities.
Proficient in Microsoft Office and adaptable to new technologies.
Areas for Improvement:

Including specific achievements or measurable outcomes in work experiences would enhance the CV's impact.
Highlighting professional memberships or affiliations, if any, can add credibility to the profile.
Soft Skills:

Social confidence
Good communication
Persuasive style
Creative thinking
Team player
Professional Summary in Detail:
Yomna Samir Shahin is a versatile professional with a solid background in customer care, HR recruitment, and marketing. Her educational journey in marketing complements her hands-on experience in diverse roles across industries. She possesses strong interpersonal skills, effective communication abilities, and a creative mindset that contributes to team success and client satisfaction. Yomna's proficiency in Microsoft Office tools and language skills further enhances her capabilities in delivering results and fostering positive relationships in a dynamic work environment. Committed to continuous learning and growth, she actively seeks new challenges to further develop her skills and contribute meaningfully to organizational goals and objectives.