15921-Mona

Summary/Objective: Mona is a reliable and trusted supervisor with over 9 years of experience in leading customer service teams. She aims to drive performance, enhance customer engagement, and provide expert leadership.

Work Experience:

Speedex: Customer Service Supervisor, responsible for managing a team of customer service representatives, ensuring compliance with company guidelines, monitoring calls and correspondence, preparing reports, and identifying opportunities for improvement.
Buffalo Burger Restaurants: Managed the customer service department, overseeing team performance, handling customer inquiries and complaints, and making recommendations for process improvements.
Vodafone: Worked in customer service.
Secretary in a processing center for individuals with special needs.
Accountant at Adaptations Wael Abdin.
Educational Background: Bachelor of Commerce from MUC University in the Accounting Department, graduated in 2012.

Skills: Mona possesses skills in customer service supervision, communication, interpersonal relations, leadership, business operations, team management, decision-making, and problem-solving.

Achievements/Awards: No specific achievements or awards are mentioned in the CV.

Publications/Presentations: None listed in the CV.

Professional Memberships/Affiliations: None mentioned.

Career Progression: Mona has progressed from roles in customer service and secretary positions to supervisory and managerial roles, showcasing an advancement in responsibilities and leadership.

Consistency and Accuracy: The CV appears consistent and accurate in terms of formatting and information provided.

Strengths: Mona's strengths include her extensive experience in customer service supervision, leadership skills, communication abilities, and problem-solving aptitude.

Areas for Improvement: Mona could enhance her CV by including specific achievements or contributions in her previous roles. Additionally, providing more detail about her experiences and outcomes achieved could strengthen her profile further.

Soft Skills: Mona's soft skills include reliability, patience, empathy, understanding, and effective communication.

Professional Summary:

"Experienced and reliable Customer Service Supervisor with a proven track record of over 9 years in leading teams and driving performance in customer service environments. Skilled in communication, team management, and problem-solving, I have successfully overseen customer service departments, ensuring compliance with company standards and enhancing customer satisfaction. Seeking opportunities to leverage my expertise in providing expert leadership and driving operational excellence in a dynamic organization."